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  • Resource

    Effective Case Management and Counseling - the Role of Triage and Documentation

    Last Updated
    The Workforce Innovation and Opportunity Act (WIOA) provides an opportunity for a greater emphasis on customer-focused and effective case management.  In providing guidance, support and motivation to customers that seek training, employment, and...
    28 Likes
    6K Views
  • Resource

    Sample Youth Individual Service Strategy (ISS) from the Employment and Training Administration

    Last Updated
    Though there is no mandated WIOA Youth Individual Service Strategy (ISS) template required, ETA has created a sample ISS template that may be used for WIOA Youth program case management. This template was developed based on 39 ISS submissions...
    6 Likes
    8K Views
  • Resource

    Resources on Trauma and Trauma-Informed Care

    Last Updated
    Ensuring youth workforce system providers understand the impacts of trauma on the young people they serve is critical to achieving positive outcomes. Integrating trauma-informed practices into service delivery can help youth feel safe, supported,...
    12 Likes
    1K Views

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